The project started as a big unknown. I wanted to tackle an issue being experienced at the grassroots level and I took a design thinking approach to discover what that issue was, what challenges existed around it and what possible and sustainable solutions might look like. Public libraries are already unbelievable resources of knowledge and connection so I knew I didn’t have to reinvent the wheel here. The project is in it’s first iteration at the moment but the project is a guidebook to help public libraries translate their communities into healthy, resilient online communities, offering people support as they work to build digital literacy skills.
